FREQUENTLY ASKED QUESTIONS

FAQs

Are you licensed and insured?

Yes! 'Ohana Pet Sitters, LLC is registered and licensed in Vancouver, WA. For your safety and peace of mind, we are fully insured by Pet Care Insurance.
Do I have to meet you before service?

Whenever possible, we prefer to do an initial consultation in person. It is complimentary and generally lasts about 15 minutes. We will meet you and your pets, go over your specific service needs, tour the area of your home that you want us to access, and answer all of your questions. Please provide a set of working house keys at this time, or access via key code or lock box. If you are unable to meet ahead of time, a consultation may be done by phone or message.
What types of animals do you pet sit?

'Ohana Pet Sitters will care for a wide variety of pets including dogs, cats, birds, chickens, rodents, fish, reptiles, etc.
Are there any charges for more than one pet?

We charge $5 per additional household pet (or additional enclosure/cage/aquarium) during check-in visits and a $5 per additional household dog during dog walks.
Do you offer services on holidays?

Absolutely! Whether you want to get away for the holidays, go to a BBQ on 4th of July, or head to the city for New Year's Eve, let us help! We charge a $15 additional fee per service on holidays. Holidays include Valentine's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. These days book up quickly so don't wait!
When do we exchange keys?

During the initial consultation, please provide at least one set of working house keys. There is a fee of $15 per drop off/pick up if we need to schedule a key collection after the meet & greet or apart from the scheduled service.
How do I get started with booking through 'Ohana Pet Sitters?

Please complete the contact form by clicking "BOOK" in the menu above. Following our initial consultation, you will have access to our app that will allow you to schedule future bookings online.
Why should we hire 'Ohana Pet Sitters?

Your pet will remain in the comfort of their own home, surrounded by familiar things (bed, toys, smells, sounds, etc.) Your pet will stay on their same diet, exercise, and training routine. Adam and Deanna will love and treat your pet as part of their family! They will receive all the personalized attention and affection while you're away. You will have peace of mind that everything at home is okay while you're gone. We will pick up your newspaper, bring in the mail, take out the trash, water your plants, rotate your lights, etc.
How far in advance should I book?

The sooner, the better, especially around the holidays and summer months. We realize that emergencies happen, so if you need to schedule on short notice please let us know and we will do our best to accomodate you.
Something came up.. Can I schedule a same-day visit?

Although we can't promise it ALL the time, we're usually able to accomodate a same-day booking. Get in touch with us as soon as you can and we'll get to work on making it possible!
We want our dog to maintain the same training that we do with them ourselves. Will you provide reinforcement of this training? Do you provide basic training?

Yes! At our initial consultation, be sure to let us know what your current training methods and commands are and we'll gladly reinforce them with your pooch. If you're just getting started with training your pup, we'll be happy to work on basic etiquette training such as sit, down, shake/paw, wait and stay. Please note: we ONLY use positive reinforcement methods of training.
What happens if I need to cancel or reschedule?

We understand that life happens. If you need to cancel a scheduled service or reschedule, please contact us as soon as possible. Any services cancelled less than 24 hrs prior to start time will be charged at full rate.
Do you offer any overnight sitting services?

Unfortunately, we are not offering any overnight pet sitting services at this time. We are happy to do late night or early morning check-ins, or multiple check-ins each day while you're away but we do not spend the night.
How and when do I pay you?

Once you activate your account within our system, your preferred payment method will automatically be charged each Tuesday for services completed the previous week.
What happens if my pet becomes sick or injured while I'm away?

If your pet becomes sick or injured while you are away, we will do all we can to contact you and/or your emergency contacts. If we are unable to reach you, we will follow the action plan on your pet's profile. We will always try to contact your preferred vet first, but if they are unavailable for any reason, we will use another trusted veterinarian in the area. If you have specific preferences for this situation, please don't hesistate to let us know during our initial meet & greet session so we can better support you.
Weather can be a bit unpredictable here in the PNW. What is your Inclement Weather Policy?

Sun, rain, wind or snow...you can count on us to be there. If weather situations become dangerous for either you, your pet, or 'Ohana Pet Sitters, we will waive any cancellation fees and contact you as soon as possible if a cancellation is needed on our end. As long as we can get to your pet's location safely, we will do all we can to be there.